Overnight, the pandemic shifted modes of healthcare delivery across the United States, with telemedicine suddenly spiking in usage. Dr. Thomas Lee has spent over a decade thinking about healthcare delivery. Before smartphones were ubiquitous, he launched One Medical with a brick and mortar-centric model of delivering primary care. Now he's shifted his focus to last-mile healthcare and bringing care to the most complex populations across the country. We cover why the core challenge is how to facilitate better clinical decisions, why payers are a critical participant in the healthcare system, and why he's hopeful that American healthcare will improve over the next decade.